Address
You can either have your goods delivered to your home address or you have the option to enter an alternative delivery address, so that you can have the parcel sent to work or a friend so that you know someone will be there to sign for delivery.
Charges
STANDARD DELIVERY £4.95 to mainland UK. For postage outside of the UK, we will contact you soon after your order has been placed to quote for shipping, as this is done on an individual basis.
Despatch will be by Royal Mail or by contracted carriers for heavier items.
Free delivery for orders in excess of £150.
Please note that our carriers normally require a signature on delivery and they do not make timed deliveries.
Export
We are happy to deliver goods outside the UK, Email us for a delivery quote.
Time
We aim to despatch goods within 7 working days. In exceptional circumstances, please allow 28 days for delivery. Should you have a specific delivery deadline, please contact us and we will endeavour to meet it.
Returns
We appreciate that many goods purchased now are Christmas presents, so the returns deadline is extended until January 15th 2012.
If you find the goods unsuitable or you are not totally satisfied, please download and print our Returns Form, and follow the guidance within 14 days of receipt of your goods. If you have any difficulty please contact us at returns@bluepony.co.uk for assistance.
- Goods should be returned to us unsoiled, unused and in all of the original packaging and complete with all tags still attached.
- Goods must be fit for resale, not soiled in any way including dirt and animal hair!
- Do not write on the boxes or packaging.
- Riding hats need to be well packed for return with adequate shock absorbing wrapping.
- Returns must be returned within 14 days of receipt
It is your responsibility to obtain proof of postage. Should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods. The Post Office will issue a free Certificate of Posting on request which gives a certain amount of insurance. It is your responsibility to make sure this is adequate for the goods you are returning.
Goods becoming damaged in your opinion through defective material or poor workmanship should be returned for our inspection immediately, and if necessary the item may have to be returned to the manufacturer for testing. Goods should be returned clean and free from dirt. In these cases 28 days must be allowed. Under no circumstances should items be continued to be used when damaged, as you would have been deemed to have accepted the goods in their damaged condition. Postage fees will be reimbursed for justified claims.
Exchanges require a postage charge of £2.95 for parcels under 1.5kg and £4.95 for parcels above that weight.
Restocking Fee:
A restocking fee of £2.50 is payable on the return of the following items: All long riding boots and wellingtons excluding bravo boots; Rugs; Grooming boxes and kits excluding tack trays; Clippers; and any other items weighing over 2kg. This is to cover the cost of the postage and enables us to keep the costs down for the majority of our customers
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